Off The Tracks Privacy Policy

This privacy policy sets out how offthetracks.co.uk uses and protects any information that you give when you use this website. Offthetracks.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We offer newsletters, tickets, and enquiry form that collects your data. Each of these collects different information and used only for the purpose it is stated for.

ENQUIRY FORM

We collect the following information:

  • your name and contact information including email address
  • Your IP address

What we do with the information we gather

  • We require this information to understand your needs
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • Your IP address used for fraud prevention.

TICKETS

We collect the following information:

  • Details you provided whilst you are buying a ticket
  • Your IP address
  • All the financial transactions are securely processed by PayPal and we do not collect or keep your card details.

What we do with the information we gather:

  • All the details you supply will be used to administer your ticket request.
  • Your IP address used to identify fake registrations.
  • If you registered an account with us while buying your tickets, you can see and amand your details.
  • If you wish to delete your account please email us at tickets@offthetracks.co.uk giving your details and we will delete your account.
  • However, copy of your transactions may be kept by us for our accounting purposes.
  • Copy of your transcations will be kept by us in order to validate your entry to the festival.
  • Deleteing your account means, you no longer be able to have an access to your tickets and obtain a copy if the need arise.

NEWSLETTER SUBSCRIPTION

We collect the following information:

  • your name and email address
  • Your IP address

What we do with the information we gather:

  • By subscribing to Off The Tracks Festival Newsletters you agree to receive regular e-mails from Off The Tracks Festival containing information about our festival related information and special offers.
  • The aim of Off The Tracks Festival newsletter service is to keep you informed about our festival and special offers.
  • The only purpose of this mailing list is to provide you with our Off The Tracks Festivals' newsletter.
  • Your IP address is used to identify fake registrations.
  • Further detailed information is available via Terms & Conditions link on the Newsletter subscription form.
  • We might use GDPR compliant third party service providers to send out our newletters. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your data is accessed and administered by Off The Tracks employees and our website administrators who are able to access the data using a user ID and password.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Newsletters: We made it possible so that you can unsubscribe from our newsletters with ease and without having to get in touch with us. Simply use your subscription email address in the appropriate subscription form and click unsubscribe button to delete your information.

We will not sell, distribute, lease or disclose your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. Repeated requests may occur adminstration fee. 

If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.

We will promptly correct any information found to be incorrect.

Policy amendments

Offthetracks.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.2018.